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Category: Merchant Business Tips

April 18, 2019

Where Do My Fees Go?

Many merchants incorrectly believe that all the fees they pay go to their credit card processor. If that were the case, there would probably be a lot more credit card processors out there today! The truth is, your processor keeps a very tiny portion of the transactions. It’s important to have a clear understanding of how those fees work, what they do for you, and how you can avoid additional fees. Here’s how fees are calculated for most merchant accounts. The transaction begins the moment your customer swipes, taps, keys, or inserts their credit or debit card to pay you...Read more


March 6, 2019

Staying on Top of New Payment Technologies

With big brand names like Sears, Toys ‘R’ Us, and Payless Shoe Source turning the lights off for good, now is the time for retail businesses to wake up and take note: times are changing. Companies like Macy’s, J.C. Penney, and Victoria’s Secret are all in deep trouble. The brick and mortar stores of America are clearly down trending, and the number one reason for the decline is the convenience of shopping from home. Whether we have become a lazy society or smarter shoppers is debatable. One thing that is not debatable is that we have become a cashless society,...Read more


February 20, 2019

Valentine’s Day: Did You Cash In or Cash Out?

Last week we observed Valentine’s Day. Perhaps you celebrated because your business is doing well. Maybe you celebrated because you had someone to shower with candy and flowers. Either way, a lot of money changes hands on this 600-year-old novelty holiday. Americans spent a whopping $30 billion dollars celebrating the day of love. The biggest benefactors of Valentine’s Day are merchants. Many of these merchants are in specific industries that Chosen Payments services. This includes restaurants, bars, jewelry stores, limo services, hotels, and pet supply companies. You read that right: 3% of Americans by Valentine’s gifts for their pets. Of...Read more


February 19, 2019

Accepting Checks Using ACH

One of oldest forms of payments is the paper check. For years merchants have accepted paper-based checks and hand carried them to the bank to deposit into their bank accounts with fingers crossed that the check wouldn’t bounce. The use of Automated Clearing House payments, or ACH for short, has improved cash flow by drastically shortening the time it takes for the money to show up in your bank account. Benefits of Using ACH Using ACH gives an edge of convenience for you and your customers.  Payments are quickly processed without the need for an actual paper check. Merchants receive...Read more


January 23, 2019

Signatures: Do You Need Them Or Not?

Earlier this year the four major credit card brands–Visa, MasterCard, American Express, and Discover–all made announcements that they would no longer require customers to sign for credit card transactions. The dollar amount didn’t matter anymore. You may remember that grocery stores stopped asking you sign for small purchases quite some time ago. But everywhere you use your card, from an airport parking lot to restaurants, you are still asked to sign the credit card slip, and you may wonder why. Here is some information about signatures. #1 – You Don’t Need a Signature The message was poorly delivered to merchants...Read more


January 9, 2019

Harnessing Technology for Business

In the past, business orders of all kinds were written down on a piece of paper and that piece of paper became the transaction record. In restaurants, it was typical to add up all the handwritten order totals and match it to the cash collected in the cash register. Today, the technology offered to merchants includes mobile apps and websites for ordering and smart Point-of-Sale systems that manage sales, inventory, scheduling, payroll, and credit card processing. These tools are important considerations for managing your business. A credit card processor like Chosen Payments can help you decide which technology platforms might...Read more


January 2, 2019

Creating the Ultimate eCommerce Experience

An online store or ordering page should create a satisfying experience for both you and your customers. When used correctly, you can obtain and use a wealth of information provided by your online customer. Here are some important considerations for creating and operating an eCommerce site. Your Domain Name You may already have a website and domain, but it may not reflect what you sell online. For instance, if you have a pet care product company called The ABC Company, you might have a website with the domain name “ABCinc.com” or “theabccompany.com.” It doesn’t really let a buyer know that you...Read more


December 19, 2018

If Marriott Can Have A Data Breach, So Can You

We continue to warn our merchants that data breaches occur every single day. Most are never reported by the media because they happen to small merchants with weak protection, the absence of firewalls, and protocols meant to protect from a breach. Large companies like Marriott Hotels have experienced IT departments with high-level security measures in place. Yet in September 2018 they found they had been hacked. While the specific incident was limited to their Starwood brand of hotels, a subsidiary, it shows that every merchant is vulnerable and susceptible. If a breach occurs, the merchant is responsible for the damage....Read more


December 5, 2018

The Secret Service Cracks Down on Credit Card Skimmers

When you think about the Secret Service of the United States, you probably think of them as the security protectors of our president and other elected officials. You probably don’t associate them with being a defender of credit card fraud. Yet that is one of their additional functions. Specifically, the United States Secret Service went into high gear over the Thanksgiving weekend to target a specific kind of credit card thief: the skimmer. A skimmer is a device that is placed into legitimate credit card readers to capture the data of the card being used for a legitimate payment. The...Read more


November 20, 2018

Avoid Chargebacks with Clearly Stated Refund Policies

Black Friday is upon us. Hopefully your cash registers will be singing on Friday with rapid fire transactions. Along with an increase in transactions, we also see an increase in fraud and chargebacks this time of year. Having a stated refund policy can really help you win a chargeback. Many times people who don’t like the gift that was given to them return it for a cash refund. If you allow that without question then there would be no issue for you. However, if you have any stipulation about returning products such as, “In its original packaging”, “Within X days...Read more

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