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Category: credit card processor

July 25, 2018

Never Run Declined Cards Multiple Times

card

You’ve just provided service for a client and you attempt to run their credit card for payment and the card declines. This is always disheartening. You may be inclined to try to run the card again, “just in case”. You run the card a second time a few hours later or the next day and again it is declined.  Your next thought will probably be to try the card again. Don’t do it! This is the moment that you need to reach out to your client and ask for another form of payment. Even if the card does go through...Read more


July 17, 2018

Accept Checks Without Risk or Delay

credit card

In the past, check writing was a common method of paying bills and transacting business. While not as common as they were in the past, they are still a viable option for collecting money owed to you. In fact, the more methods you offer your customers to pay, the more profitable your business will be. It’s a fact. People like doing business with companies that accept a variety of payments from major credit cards to ApplePay, GooglePay, SamsungPay, PayPal and even Venmo is gaining popularity. We have seen a number of merchants who have implemented policies that prohibit consumers from...Read more


June 26, 2018

Is Your Credit Card Terminal a Cash Drain?

credit card

Many new business owners make the mistake of either leasing a credit card terminal or renting on a monthly basis. When faced with the costs of opening a business, the thought of spending another $300 for a credit card machine can be daunting. However, when presented as a rental or lease with payments “as low as $20” a month, it can seem quite attractive. It can be especially attractive when you forecast running $50,000 a month on the machine.  What’s $20?   However, at the end of 15 months, you have paid for the machine’s cost. Most merchants never look...Read more


June 20, 2018

Payment Types and Convenience

old school credit card machine

As the all-purpose credit cards like MasterCard and Visa became widely used in the 60’s, merchants routinely took a customer’s credit card, laid it on a mechanical or manual device to get an imprint of the embossed cards on a “Sales Draft”. The merchant kept one copy and the customer kept a copy. The merchant sent his copy to the bank with his daily deposit of cash and checks and the sales draft was treated the same as cash. You may have noticed that your new credit cards no longer are embossed (the raised numbers) because the technology is completely...Read more


June 13, 2018

Telltale Signs of Telephone Fraud What We Hear From Your Recorded Phone Calls

card

We applaud many merchants for installing call recording devices that record your business phone calls. Despite the fact that you send your recordings to us as part of your dispute to a chargeback, they are not accepted by the card brands at this time for use in disputing a chargeback. However, they ARE admissible in a court of law. When you submit an audio file to us at Chosen Payments, we use it to help prepare your dispute or appeal. In fact, we listen to it over and over, pausing, taking notes about who says what in the call and...Read more


June 6, 2018

What is GDPR

gdpr

You have probably been inundated in the last few weeks with email messages about GDPR. On May 25, 2018, a new set of privacy rules was officially implemented in the European Union (EU). The new rules are known as the General Data Protection Regulation (GDPR). The rules apply to almost all businesses who sell on a global basis. It specifically mandates how merchants handle private information of customers and may affect you even if your business is not located in the EU.   What Is It All About? The charter states: “The protection of natural persons in relation to the...Read more


May 30, 2018

Is It Legal to Pass On Credit Card Fees?

credit card

Credit card fees have become a cost of doing business in a cashless society. No one likes to pay for the costs associated with using credit cards, but the benefits of accepting credit cards or using them outweigh the alternative of carrying cash. Still, the million-dollar merchant question remains: Can I pass credit card fees on to my customers? There are both simple and complex answers to this question. Any merchant who accepts credit cards must abide by the contract agreements with card networks (Visa, MasterCard, American Express, Discover), which outlines what they can and cannot do. Today’s financial ecosystem...Read more


May 25, 2018

Friday Fun Facts

friday

Man’s Right Arm Stolen in Burglary – Hand Points to Return An officer with the Grass Valley Police Department stopped a vehicle last week and noticed a prosthetic arm in the car. Michael Martin, Emma St. Claire and Mike Mulligan were charged with suspicion of burglary and possession of stolen property.  Law enforcement described in a social media post that it was “the exact arm that was stolen in the burglary.” The prosthetic arm, the sheriff’s office said, “was returned to a very appreciative owner.”   3-Year-Old Swallowed by Manure Pile Rescue efforts to save a 3 year-old Pennsylvania boy...Read more


May 23, 2018

Complaint Handling Can Decide Customer’s Loyalty

customers

Most people are probably willing to overlook a mistake by a vendor or merchant if there is a sufficient apology and a sincere effort to right the wrong. This is something that all of us in the business of delivering service or products should keep in mind. We are all going to trip and fall someday. It is the grace and style in which we get up that determines the future business relationship after the fall. Many small to medium size business fall short on the recovery simply because they think small and they also think about how they will...Read more


May 18, 2018

Friday Fun Facts

friday fun facts

Bounce House Flies Away With Child Inside A bounce house was swept away by a gust of wind last Saturday. A 9-year-old child was inside. The bounce house landed on a nearby highway in Southern California and slammed into a vehicle. The child was obviously well cushioned and suffered only minor injuries. Deputies said the driver of the vehicle that was hit was “shook up from the ordeal” but otherwise wasn’t hurt in the incident on State Highway 395 in Adelanto, according to the San Bernardino County Sheriff’s Department Roommate Killed For Talking During TV Show Dymund Ellis was really...Read more

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