Category: credit card processor

June 19, 2019

Target’s Father’s Day Weekend Nightmare

On June 15, 2019, the day before Father’s Day, social media was inundated with photos of long lines of red carts as Target customers were unable to check out. A crash of Target’s POS system left Target unable to use their cash registers. The outage caused hundreds of thousands of Target shoppers nationwide to abandon their shopping carts filled with last-minute Father’s Day gifts and head elsewhere. The outage was only partially fixed by the morning of Father’s Day, leaving Target still unable to accept credit cards. In a world dominated by plastic transactions and tap & go transactions, this...Read more

June 5, 2019

5 Tips for Successfully Accepting Credit Cards

Accepting credit cards today has become a little more complex that the original method merchants used when they were first issued. Long gone are the flatbed credit card imprinters and trips to the bank to turn in the credit card draft. Today, we have many transaction types including card-present, card-not-present, mobile payments, digital wallets, and shopping cart payments. As both retail customers and business customers are using credit cards for almost every single purchase, merchants have been forced to swallow more and more fees as the cost of doing business. Most merchants just lie down and let the MasterCard and...Read more

May 17, 2019

Chosen Payments and NHRA Extend Partnership

Chosen Payments, the most trusted credit card processor in the payments processing industry, has extended its agreement to serve as the Preferred Credit Card Processor of National Hot Rod Association. This multi-year extension means that Chosen Payments will continue to manage all credit card processing for NHRA’s corporate headquarters and all NHRA-owned tracks, as well as many of its member-owned tracks. Chosen Payments also provides merchant services for many NHRA members who own businesses thanks to the special benefits Chosen Payments provides for NHRA members. Chosen Payments provides credit card processing, electronic check processing, loyalty/rewards programs, and data protection plans....Read more

May 1, 2019

Accepting Credit Cards: Which Method is Right for You?

Accepting credit cards in a cashless society is a must. The many methods of accepting credit cards make merchants wonder which method is best for their business. As a merchant, you can accept credit and debit cards in many different ways including website shopping carts or traditional counter terminals that might offer contactless payments. There are Point-of-Sale (POS) systems, specialized industry software, and, of course, cell phone payments. The biggest challenge is understanding how payments work, the types of hardware available, and how to obtain them. Behind The Scenes Credit card processing likely seems like a foreign subject to most...Read more

April 24, 2019

What’s Your Relationship With Your Processor?

As business operators, you likely interact with many vendors who are supplying your goods or services. Vendors you interact with include sales reps, customer relationship managers, and even your neighborhood UPS or FedEx driver who probably visits your office regularly. We even take time to get to know our pest control professional who visits the office monthly or quarterly. But what is your relationship with your credit card processor? Many people take the attitude that their credit card processor is out there doing their thing and there isn’t really any reason to have a relationship with them. In fact, one...Read more

April 10, 2019

Confronting Chargebacks

Notice of Chargeback This notice is always disheartening for a merchant to receive. Your hard-earned profits are sucked out of your bank account with no opportunity to explain your side before the money is removed. If you take too long to respond, you could lose the dispute simply for not responding in time. If you fail to respond at all, it can be considered a black mark against your business. If you are new to accepting credit cards or have just been lucky enough to have never received one, here’s what a chargeback is: a claim levied against a merchant...Read more

April 3, 2019

Selecting a Credit Card Processor

In the world of plastic we live in, it’s necessary to accept credit and debit cards to succeed in business. Customers are used to using their cards in person, online, or by phone, so merchants who don’t accept a credit or debit card for payment are a turn-off to most consumers. In a sea of credit card processors, how do you find the right one for you? The most logical place to start is by asking your trade association whom they recommend, endorse, or partner with. Support a processor that supports your industry. Do your due diligence before signing on...Read more

March 27, 2019

On the Road Again

Many people comment about how often we at Chosen Payments travel, why we do it, and whether we like it. We LOVE it. We love delivering the Chosen Payments message and spirit. As a company dedicated to very specific industries, we love sharing meals with our clients across the country. We love delivering educational sessions at trade shows teaching people how to slash their credit card processing fees, regardless of who their processor is. Today, we are packing up from the International Luxury Coach and Transportation Show, the world’s largest ground transportation show. We were proud to once again be...Read more

March 13, 2019

Passing on the Cost of Accepting Credit Cards to Customers

We get a lot of questions about whether merchants should pass on credit card processing fees to customers. Is it legal? How much should I charge? Should I charge at all? We wish that there was one single answer that would fit every Chosen Payments merchant. But the truth is, this decision is complicated and merchants must make choices based on their individual businesses. In many cases, passing charges on just doesn’t sit well with customers. If your favorite local grocery store implemented a surcharge for using a credit card, would you continue to shop there? Here are some general...Read more

February 27, 2019

Why Do Credit Card Processors Ask for Your Social Security Number?

With identify theft on the rise, people are guarding their Social Security Numbers and personal information more closely than ever. Being asked to provide a Social Security Number raises a red flag and certainly a fear of how the Social Security Number might be used and how it will be protected. While processing the applications of hundreds of new merchants in any given month, Chosen Payments routinely asks new merchants to provide their Social Security Number and their home address. While we certainly understand the reluctance of people who don’t want to provide this very personal information, the request is...Read more