Latest Posts

May 23, 2018

Complaint Handling Can Decide Customer’s Loyalty


Most people are probably willing to overlook a mistake by a vendor or merchant if there is a sufficient apology and a sincere effort to right the wrong. This is something that all of us in the business of delivering service or products should keep in mind. We are all going to trip and fall someday. It is the grace and style in which we get up that determines the future business relationship after the fall. Many small to medium size business fall short on the recovery simply because they think small and they also think about how they will...Read more

May 18, 2018

Friday Fun Facts

friday fun facts

Bounce House Flies Away With Child Inside A bounce house was swept away by a gust of wind last Saturday. A 9-year-old child was inside. The bounce house landed on a nearby highway in Southern California and slammed into a vehicle. The child was obviously well cushioned and suffered only minor injuries. Deputies said the driver of the vehicle that was hit was “shook up from the ordeal” but otherwise wasn’t hurt in the incident on State Highway 395 in Adelanto, according to the San Bernardino County Sheriff’s Department Roommate Killed For Talking During TV Show Dymund Ellis was really...Read more

May 16, 2018

The History of the Discover Card


Today we conclude the series of the history of the Top 4 credit cards in America.  We conclude with the smallest of card brands, Discover Card. The Discover Card was actually launched by Sears. This is significant to know because Sears was a pioneer in consumer credit when it launched its own Sears Roebuck charge accounts in 1911, years before the credit card industry itself was born.  Except that you could only use your Sears card at Sears to buy things from Sears. In 1985 Discover was launched with no annual fee and offered a higher-than-normal credit limit.  This were...Read more

May 11, 2018

Friday Fun Facts

friday fun facts

Death-Themed Café Allows Patrons a Casket Experience A death-themed cafe is offering customers a unique experience of lying in a casket while reading the menu and placing orders.  “Our main goal is to convey the Buddha philosophy based on the teaching that having an awareness of death decreases greed and anger,” says Veeranut Rojanaprapa, the owner of Kid Mai Death Awareness Café in Bangkok. The taste of death for customers who lay down in the casket sees them come out as better human beings with inner calm and less greed and anger. With drinks named “birth”, “death”, “old age” and...Read more

May 9, 2018

The History of Amex


American Express Company, also known as Amex, was founded in 1850.  The company is best known for its charge cards, credit cards and traveler’s cheques. In 2016, Amex accounted for 22.9% of the total dollar volume of credit card transactions in the US with 112.8 million cards issued. In 1850, Amex began operations as an express mail business in Buffalo, NY.  It was a joint merger of the express companies owned by Henry Wells, William Fargo and John Warren Butterfield.  Wells and Fargo would later split off and form their own company, Wells Fargo. Amex grew its network by working...Read more

May 4, 2018

Friday Fun Facts

firday fun facts

Drive-Thru Funerals – It’s The Newest Thing A funeral home in Japan is now offering a chance to pay final respects to a loved one from the comfort of their cars. Mourners can register their names on a touchscreen tablet device, a process relayed to screens inside the venue for the grieving funeral host to watch. Funeral Director, Masao Ogiwara says “We want as many people as possible to be able to come to say farewell to their friends or neighbors.” Drive-through funerals are the latest in a series of Japanese innovations attempting to win a slice of the competitive...Read more

May 2, 2018

The History of MasterCard


In 1966, a group of California banks formed the Interbank Card Association (ICA). With the help of New York’s Marine Midland Bank, now known as HSBC, United California Bank (later known as First Interstate Bank), Crocker National Bank and Bank of California (now known as Union Bank of California) joined with the ICA to create “Master Charge: The Interbank Card”. The card was given a significant boost in 1969, when First National City Bank joined and merged its own “Everything Card” with Master Charge. As a side note, First Interstate Bank was merged with Wells Fargo who would go on...Read more

April 27, 2018

Friday Fun Facts


Police Stop Elderly Woman with Dead Body in Cart Chicago Police were sent to check on the welfare of an elderly woman and got quite a surprise. They found the unidentified woman pushing a shopping cart with another woman’s dead body inside. The deceased woman’s remains are pending identification as well as a cause of death. Sometimes you just don’t want to say goodbye. New York Issues License to Speed New York Mets legend Keith Hernandez has a license to speed. Or, so it would appear. The former first baseman and current Mets broadcaster told listeners on WFAN radio that...Read more

April 25, 2018

Samsung Pay Adds PayPal to NFC Payments


There is a chance that you might not even know what an NFC payment is. NFC stands for Near Field Communication. In other words, contactless payments such as Apple Pay or Samsung Pay. This isn’t new technology. It is technology that has been around in one form or another since 1997. Consumers have never really caught on the way it was intended. Whether you use your smartphone or an actual NFC credit card, the transactions are lightning fast and are safer than using an EMV card in a chip-reader. This week, Samsung adopted PayPal as another form of payment for...Read more

April 20, 2018

Friday Fun Facts


Dash Cams Don’t Lie! Xavier Moran, age 25, was involved in a crash in Florida on April 5th.  He told a sheriff’s deputy that he had been cut off by another driver and could prove it with his dashboard camera. He then signed a consent waiver to search the camera.  When the Palm Beach County deputy reviewed the footage, he saw Moran burglarizing a beauty store by using a baseball bat to break the glass door to the store. He was arrested on burglary charges. Obituary Leads To Arrest Federal agents from the U.S. Marshals Service read the obituaries regularly. ...Read more