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June 1, 2018

Friday Fun Facts

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Car Sinks Into Cement in Cleveland A Cleveland driver made a wrong turn and found himself delayed when his car began to sink into wet cement. Kate Warren said she watched the man drive right onto the new and wet cement last Thursday. Crews were in the middle of pouring new concrete at the intersection of Euclid Avenue and East 9th Street in Cleveland when the mishap occurred. Warren watched crews work to free the car after its tires started to sink into the freshly-poured wet cement.   Message in a Bottle – Found 18 Years Later An 11-year-old boy...Read more


May 30, 2018

Is It Legal to Pass On Credit Card Fees?

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Credit card fees have become a cost of doing business in a cashless society. No one likes to pay for the costs associated with using credit cards, but the benefits of accepting credit cards or using them outweigh the alternative of carrying cash. Still, the million-dollar merchant question remains: Can I pass credit card fees on to my customers? There are both simple and complex answers to this question. Any merchant who accepts credit cards must abide by the contract agreements with card networks (Visa, MasterCard, American Express, Discover), which outlines what they can and cannot do. Today’s financial ecosystem...Read more


May 25, 2018

Friday Fun Facts

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Man’s Right Arm Stolen in Burglary – Hand Points to Return An officer with the Grass Valley Police Department stopped a vehicle last week and noticed a prosthetic arm in the car. Michael Martin, Emma St. Claire and Mike Mulligan were charged with suspicion of burglary and possession of stolen property.  Law enforcement described in a social media post that it was “the exact arm that was stolen in the burglary.” The prosthetic arm, the sheriff’s office said, “was returned to a very appreciative owner.”   3-Year-Old Swallowed by Manure Pile Rescue efforts to save a 3 year-old Pennsylvania boy...Read more


May 23, 2018

Complaint Handling Can Decide Customer’s Loyalty

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Most people are probably willing to overlook a mistake by a vendor or merchant if there is a sufficient apology and a sincere effort to right the wrong. This is something that all of us in the business of delivering service or products should keep in mind. We are all going to trip and fall someday. It is the grace and style in which we get up that determines the future business relationship after the fall. Many small to medium size business fall short on the recovery simply because they think small and they also think about how they will...Read more


May 18, 2018

Friday Fun Facts

friday fun facts

Bounce House Flies Away With Child Inside A bounce house was swept away by a gust of wind last Saturday. A 9-year-old child was inside. The bounce house landed on a nearby highway in Southern California and slammed into a vehicle. The child was obviously well cushioned and suffered only minor injuries. Deputies said the driver of the vehicle that was hit was “shook up from the ordeal” but otherwise wasn’t hurt in the incident on State Highway 395 in Adelanto, according to the San Bernardino County Sheriff’s Department Roommate Killed For Talking During TV Show Dymund Ellis was really...Read more


May 16, 2018

The History of the Discover Card

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Today we conclude the series of the history of the Top 4 credit cards in America.  We conclude with the smallest of card brands, Discover Card. The Discover Card was actually launched by Sears. This is significant to know because Sears was a pioneer in consumer credit when it launched its own Sears Roebuck charge accounts in 1911, years before the credit card industry itself was born.  Except that you could only use your Sears card at Sears to buy things from Sears. In 1985 Discover was launched with no annual fee and offered a higher-than-normal credit limit.  This were...Read more


May 11, 2018

Friday Fun Facts

friday fun facts

Death-Themed Café Allows Patrons a Casket Experience A death-themed cafe is offering customers a unique experience of lying in a casket while reading the menu and placing orders.  “Our main goal is to convey the Buddha philosophy based on the teaching that having an awareness of death decreases greed and anger,” says Veeranut Rojanaprapa, the owner of Kid Mai Death Awareness Café in Bangkok. The taste of death for customers who lay down in the casket sees them come out as better human beings with inner calm and less greed and anger. With drinks named “birth”, “death”, “old age” and...Read more


May 9, 2018

The History of Amex

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American Express Company, also known as Amex, was founded in 1850.  The company is best known for its charge cards, credit cards and traveler’s cheques. In 2016, Amex accounted for 22.9% of the total dollar volume of credit card transactions in the US with 112.8 million cards issued. In 1850, Amex began operations as an express mail business in Buffalo, NY.  It was a joint merger of the express companies owned by Henry Wells, William Fargo and John Warren Butterfield.  Wells and Fargo would later split off and form their own company, Wells Fargo. Amex grew its network by working...Read more


May 4, 2018

Friday Fun Facts

firday fun facts

Drive-Thru Funerals – It’s The Newest Thing A funeral home in Japan is now offering a chance to pay final respects to a loved one from the comfort of their cars. Mourners can register their names on a touchscreen tablet device, a process relayed to screens inside the venue for the grieving funeral host to watch. Funeral Director, Masao Ogiwara says “We want as many people as possible to be able to come to say farewell to their friends or neighbors.” Drive-through funerals are the latest in a series of Japanese innovations attempting to win a slice of the competitive...Read more


May 2, 2018

The History of MasterCard

mastercard

In 1966, a group of California banks formed the Interbank Card Association (ICA). With the help of New York’s Marine Midland Bank, now known as HSBC, United California Bank (later known as First Interstate Bank), Crocker National Bank and Bank of California (now known as Union Bank of California) joined with the ICA to create “Master Charge: The Interbank Card”. The card was given a significant boost in 1969, when First National City Bank joined and merged its own “Everything Card” with Master Charge. As a side note, First Interstate Bank was merged with Wells Fargo who would go on...Read more

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