Latest Posts

May 24, 2017

The Perils of Social Media Reviews

social media

We have all heard the old adage, “The customer is always right”. It’s hogwash. The customer isn’t always right. If you are in the transportation business, you may have experienced the irrational decisions of a drunk passenger. They certainly can’t be right when they are intoxicated. Or, perhaps your customer signed a contract with you and didn’t read the fine print about late fees or other terms of the contract and now wants to argue about it. No matter what industry you are in, the customer isn’t always right. But, right or wrong, the customer now has access to a...Read more

May 19, 2017

Friday Fun Facts

friday fun facts

A Really Nice Cop It was his first week on the job when Atlanta police officer Che Milton  was dispatched to a shoplifting call at a Dollar store. He found a 12- year old stealing shoes for her 5-year old sister. Upon driving her home, he found a house in deplorable condition. Officer Milton left and bought a pizza and returned with it. Since then he has delivered food and diapers on a regular basis to five children and their mother. One-Armed Baseball Catcher Luke Terry is a 14-year old baseball player in Lewisberg, TN. His right arm was amputated...Read more

May 17, 2017

A Special Report for Online Jewelers

online jewelers

“Card Not Present” transactions always pose a higher risk than traditional in-store sales. But, the truth is, online sales are quickly causing a disruption in the brick and mortar jewelry stores. This forces many jewelers into making the decision to sell products via your website in addition to in-store sales. As a result of this shift, a growing portion of jewelry sales is now done through online sales. In fact, online sales of watch and jewelry products in America increased from less than a third in 2011, to more than half of in 2016. For most jewelers, selling online is...Read more

May 12, 2017

Friday Fun Facts

friday fun facts

High School Newspaper Story Exposes Untruthful Principal Pittsburgh Community Schools hired a new principal.  It seemed fair to interview her for a school newspaper article. As part of journalism classes, students are taught to fact check. Oops!  Seems the principal overstated her degrees, claimed she had degrees from colleges that offered no such programs and a host of other lies. Amy Robertson was promptly fired as a result of the article. 8,000 Uber and Lyft Drivers Fail Background Check Massachusetts is one of the first states to require ride-share drivers like Uber and Lyft to have background checks as taxi...Read more

May 10, 2017

Never Rest On Your Laurels


Have you ever noticed a seemingly thriving business suddenly close down and you wondered, what could have gone wrong. Or, worse yet, you watch a thriving business slowly spiral into oblivion after a long and successful run. The slow spiral can happen for many reasons. A restaurant that changes their menu or changes their supplier of meat can cause damage. Perhaps new owners took over the restaurant and decided to change things up a bit. Many companies start out with major advertising efforts and support of their communities and industries simply to try and make a name for themselves. Once...Read more

May 5, 2017

Friday Fun Facts

friday fun facts

Weekend Trips Home for Trump Cost Us $3 million Each time President Trump goes home to Florida for the weekend, it costs taxpayers about $3 million in travel expenses and security. To put this in perspective, The Obamas spent $97 million total or about $12.1 million per year. Trump has cost us $24 million so far. This doesn’t include about $140,000 per day spent protecting Trump Tower, the official residence of Mrs. Trump and their son. Dead Bat Found In Salad Package Maybe it was added for extra protein. The bat was found in a package of Fresh Express Organic...Read more

May 3, 2017

Ten Useful Things Relating To Chargebacks


The Chargeback Reason Code Encyclopedia Understand Visa, MasterCard, American Express and Discover chargeback reason codes, get insights, examples and benchmarks for each. Google, the Obvious Secret Weapon There are lots of fancy tools to research the location, email address, physical address, and other customer information when fighting a chargeback. But sometimes the most effective (and free) one is Google. Read the Rulebook… Closely The operating rules and regulations (see e.g. Visa, MasterCard, AmEx, and Discover) for each network contain valuable information regarding the dispute process, roles, responsibilities and specific procedures that should be taken when responding to a chargeback. SurveyMonkey...Read more

April 28, 2017

Friday Fun Facts

friday fun facts

Avoid Getting Bloodied By An Airline – Negotiate It’s old news now. A passenger refused to give up his seat on United Airlines and was beat up, bloodied and disgraced. Yet, Laura Bloom had 3 tickets to fly on Delta and was asked to take a later flight and negotiated with the airline for $1,350 per seats given up. The next day, the same thing happened. And, it happened a THIRD time. Altogether, Bloom netted over $11,000 for giving up her three seats. Even so, we suspect the bloodied United Airlines passenger will get much, much more than $11,000.  ...Read more

April 26, 2017

Why Are Merchants Still Swiping?


A lot of merchants are still not processing chip card transactions the way they’re supposed to long after the October 2015 deadline to switch over has passed.  The reason for this ranges from merchants not updating their equipment to a backlog of merchants waiting for their chip reader equipment to be “certified” by the credit card brands. Chip cards provide significantly more security than cards with magnetic stripes, but only if used.  To get the highest level of protection, the chip card is inserted into a special reader and should not be swiped as many clerks instruct customers to do.  Don’t...Read more

April 21, 2017

Friday Fun Facts – Eggstra Special Edition – Easter Facts & Stats

friday fun facts

How Much Did We Spend? You know we love to track stats of American holidays and the money we spent. On average, we spent $152 each for those who celebrate the holiday. Collectively, we spent $13.36 billion on Peeps, eggs, egg dye, baskets, chocolate bunnies, plastic eggs – eggscetera. How Did We Spend It? We spend 2.58 billion on candy. We spent $2.9 billion on new Easter clothes. Presumably because we don’t fit in last year’s clothes. And, we ate. $5.80 billion to be eggsact. 77% of all parents bought their kids an Easter basket. Eggsactly How Many Eggs? During...Read more