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January 23, 2019

Signatures: Do You Need Them Or Not?

Earlier this year the four major credit card brands–Visa, MasterCard, American Express, and Discover–all made announcements that they would no longer require customers to sign for credit card transactions. The dollar amount didn’t matter anymore. You may remember that grocery stores stopped asking you sign for small purchases quite some time ago. But everywhere you use your card, from an airport parking lot to restaurants, you are still asked to sign the credit card slip, and you may wonder why. Here is some information about signatures. #1 – You Don’t Need a Signature The message was poorly delivered to merchants...Read more


January 16, 2019

A Credit Card Processing Glossary

You might hear terms like “issuing banks” or “acquiring banks” or abbreviations like “ISO” that all sound foreign to you. This simple glossary defines the role of each player in a transaction. We will begin by defining your role in the process.  The Merchant The merchant is the business owner or establishment that accepts credit, debit, and prepaid cards. The business owner uses a POS (point-of-sale) system or credit card terminal to accept the form of payment presented by the customer. The merchants independently decide which type of credit cards they will accept and which credit card processor they will...Read more


January 9, 2019

Harnessing Technology for Business

In the past, business orders of all kinds were written down on a piece of paper and that piece of paper became the transaction record. In restaurants, it was typical to add up all the handwritten order totals and match it to the cash collected in the cash register. Today, the technology offered to merchants includes mobile apps and websites for ordering and smart Point-of-Sale systems that manage sales, inventory, scheduling, payroll, and credit card processing. These tools are important considerations for managing your business. A credit card processor like Chosen Payments can help you decide which technology platforms might...Read more


January 2, 2019

Creating the Ultimate eCommerce Experience

An online store or ordering page should create a satisfying experience for both you and your customers. When used correctly, you can obtain and use a wealth of information provided by your online customer. Here are some important considerations for creating and operating an eCommerce site. Your Domain Name You may already have a website and domain, but it may not reflect what you sell online. For instance, if you have a pet care product company called The ABC Company, you might have a website with the domain name “ABCinc.com” or “theabccompany.com.” It doesn’t really let a buyer know that you...Read more


December 26, 2018

So Many Credit Card Terminals – The Right One for My Business

There are so many credit card terminals on the market today that you may wonder which one is the best for your business. Use this guide to learn about brands, features, and compatibility. The Best Terminal for Small Business The best terminal depends on your needs and budget. Most credit card processors have access to all of the popular brands. You can buy, lease, or rent from your processor, or you can buy directly online as long as the terminal is compatible with your processor. Make sure you check the model with your processor BEFORE you buy online. You may...Read more


December 19, 2018

If Marriott Can Have A Data Breach, So Can You

We continue to warn our merchants that data breaches occur every single day. Most are never reported by the media because they happen to small merchants with weak protection, the absence of firewalls, and protocols meant to protect from a breach. Large companies like Marriott Hotels have experienced IT departments with high-level security measures in place. Yet in September 2018 they found they had been hacked. While the specific incident was limited to their Starwood brand of hotels, a subsidiary, it shows that every merchant is vulnerable and susceptible. If a breach occurs, the merchant is responsible for the damage....Read more


December 12, 2018

Accepting Venmo in Your Business

There is no doubt that Venmo has become a popular way of moving money from one bank account to another. It can be particularly handy when one friend pays for something such as concert or movie tickets or a cab ride and you need to pay your share. People who don’t have a credit card but have money in the bank. Venmo is owned by PayPal, although PayPal didn’t launch the app: they acquired it in 2014. Originally Venmo could not be used to pay merchants; it was simply a friend-to-friend app. In 2016 Venmo began working with some merchants,...Read more


December 5, 2018

The Secret Service Cracks Down on Credit Card Skimmers

When you think about the Secret Service of the United States, you probably think of them as the security protectors of our president and other elected officials. You probably don’t associate them with being a defender of credit card fraud. Yet that is one of their additional functions. Specifically, the United States Secret Service went into high gear over the Thanksgiving weekend to target a specific kind of credit card thief: the skimmer. A skimmer is a device that is placed into legitimate credit card readers to capture the data of the card being used for a legitimate payment. The...Read more


November 29, 2018

Merchant Fights Fraud – Delivers a Payback

It was back in February or March when Mike Weisberg, owner of Greater Binghamton Limousine Service became a victim of fraud. The thieves would come calling again and again. The third time was the charm and resulted in an immediate arrest. In the first fraudulent encounter, Weisberg received a call asking for immediate transportation to Buffalo, a 400-mile round trip. A trip that cost $875. Weisberg did everything he was supposed to do. He obtained the billing address, the zip code and the three-digit security code. Everything went as planned and the crook even complimented the chauffeur on a job...Read more


November 20, 2018

Avoid Chargebacks with Clearly Stated Refund Policies

Black Friday is upon us. Hopefully your cash registers will be singing on Friday with rapid fire transactions. Along with an increase in transactions, we also see an increase in fraud and chargebacks this time of year. Having a stated refund policy can really help you win a chargeback. Many times people who don’t like the gift that was given to them return it for a cash refund. If you allow that without question then there would be no issue for you. However, if you have any stipulation about returning products such as, “In its original packaging”, “Within X days...Read more