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Archives: April 2017

April 28, 2017

Friday Fun Facts

friday fun facts

Avoid Getting Bloodied By An Airline – Negotiate It’s old news now. A passenger refused to give up his seat on United Airlines and was beat up, bloodied and disgraced. Yet, Laura Bloom had 3 tickets to fly on Delta and was asked to take a later flight and negotiated with the airline for $1,350 per seats given up. The next day, the same thing happened. And, it happened a THIRD time. Altogether, Bloom netted over $11,000 for giving up her three seats. Even so, we suspect the bloodied United Airlines passenger will get much, much more than $11,000.  ...Read more


April 26, 2017

Why Are Merchants Still Swiping?

merchants

A lot of merchants are still not processing chip card transactions the way they’re supposed to long after the October 2015 deadline to switch over has passed.  The reason for this ranges from merchants not updating their equipment to a backlog of merchants waiting for their chip reader equipment to be “certified” by the credit card brands. Chip cards provide significantly more security than cards with magnetic stripes, but only if used.  To get the highest level of protection, the chip card is inserted into a special reader and should not be swiped as many clerks instruct customers to do.  Don’t...Read more


April 21, 2017

Friday Fun Facts – Eggstra Special Edition – Easter Facts & Stats

friday fun facts

How Much Did We Spend? You know we love to track stats of American holidays and the money we spent. On average, we spent $152 each for those who celebrate the holiday. Collectively, we spent $13.36 billion on Peeps, eggs, egg dye, baskets, chocolate bunnies, plastic eggs – eggscetera. How Did We Spend It? We spend 2.58 billion on candy. We spent $2.9 billion on new Easter clothes. Presumably because we don’t fit in last year’s clothes. And, we ate. $5.80 billion to be eggsact. 77% of all parents bought their kids an Easter basket. Eggsactly How Many Eggs? During...Read more


April 19, 2017

Ten Tips For Dealing with Chargebacks Part #4

chargeback

Chargebacks are best managed in a systematic way, rather than acting on emotion when you receive one.  Incorporating chargeback best practices into your business is vital. Our experts offer useful best practices to deploy when responding to a chargeback notice. From developing rules about a methodology on preparing documentation to creating a customer feedback loop for products and services, these best practices are all about systematizing and streamlining your company’s approach to chargebacks. 1. Manually Issued Chargeback Disputes are More Effective Disputes should not be submitted until they’ve gone through a human review process. Cases generated through automation can include...Read more


April 14, 2017

Friday Fun Facts

friday fun facts

300 New Words Like “Hangry” added to English Language Dictionary.com has recognized “hangry” as an official word of the English language.  If you didn’t know, that’s when you are so hungry that you become angry.  Other words include dabbing, lightsaber, man bun, mic drop, sext, smackdown and struggle bus. Payless Shoes Headed For Death The beloved place to grab a pair of cheap shoes seems to be in trouble.  The company is closing 400 stores as it struggles to stay afloat.  The company also filed for bankruptcy.  Is this another casualty of online sales forcing a brick and mortar out...Read more


April 12, 2017

Ten Tips To Avoid A Chargeback – Part #3

chargeback

Nobody likes dealing with a chargeback.  It probably will cause you to lose money. You are certainly going to lose time. You may sully your clean reputation of never having a chargeback before.  You can lose customers over it.  There is nothing pleasant about it.  In our continuing series, we offer 10 more easy tips to follow to help you avoid a chargeback: Cautiously Issue Refunds Refunding customers in an effort to keep down chargebacks can be counterproductive if the customer has already initiated a dispute.  It makes a chargeback reversal more difficult. Therefore, you should always attempt to confirm...Read more


April 7, 2017

Friday Fun Facts

friday fun facts

Those Yoga Pants……. United Airlines has deemed that yoga pants are not acceptable attire for flying.  Well, at least if you are flying for free as a guest of a United Airlines employee.  Two young ladies were denied boarding a United flight because the gate agent didn’t feel it was appropriate attire.  They are not appropriate attire for food servers either but we can’t get away from the fact that girls love them.  Let’s just be thankful it’s a girl thing!   Monopoly Game Dumps Old Pieces The thimble, boot and wheelbarrow have been given the official boot from the...Read more


April 5, 2017

Ten Tips To Avoid A Chargeback – Part #2

chargeback

Nobody likes dealing with a chargeback.  It probably will cause you to lose money.  You are certainly going to lost time.  You may sully your clean reputation of never having a chargeback before.  You can lose customers over it.  There is nothing pleasant about it.  In our continuing series, we offer 10 more easy tips to follow to help you avoid a chargeback: 1. Put Your Phone Number on First Line of Descriptor Make every attempt at getting your phone number on the first line of your descriptor. While many banks allow for a second line of information, this rarely...Read more